Politique de remboursement
Your Satisfaction = Our Priority
We're dedicated to providing you with the perfect map. We understand that every detail matters, and we want you to be absolutely thrilled with your purchase.
Our Commitment to You:
- Unwavering Quality: We strive for excellence in every map we create, using the finest materials and spending the time for meticulous craftsmanship.
- Personalized Service: We work closely with you throughout the design process to ensure your map reflects your unique vision.
- Your Happiness Guaranteed: If, for any reason, you're not completely satisfied with your map, we will remake it to meet your expectations. Please send an email to returns@maos.store and we'll be happy to assist.
We believe that every customer deserves a map they'll cherish for years to come. Your feedback is invaluable to us, and we're committed to going the extra mile to ensure your complete satisfaction.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on custom items. If you aren't satisfied please get in touch and we'll make it right!
To start a return, you can contact us at returns@maos.store.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at returns@maos.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept returns for gift cards or most custom items. If for any reason you are not satisfied, please contact returns@maos.store and we will happy to help. Please get in touch if you have questions or are not satisfied with your item!
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@maos.store.